HR Girl 4'11" Blog

How Are We Doing? - Feedback Slips For Your Employees

Many companies offer a feedback slip to it's customers in order for them to receive critical feedback whether it be good or bad, in order for the company to monitor it's customers' satisfaction. Likewise, feedback should be an assurance that it's customers will continue to come back on a regular basis.

But what about your employees? Have you ever thought about a comment slot for them? Do you fear what will be said? Are you certain that your top talent will remain on board with your business?

Offering employees an opportunity to write down their thoughts and provide feedback in a confidential space is one of many positive steps towards retaining top talent and monitor your employees' overall satisfaction with their job, regardless of your industry.

A simple feedback program is of ZERO cost to you, therefore it is not necessary to purchase fancy software and/or facilitate long meetings. Simply print out a slip for them to fill out anonymously. Once they have completed it, they may place it into an assigned slot or with a trustworthy staff member (non management).

Here are a few questions that should be included on the slip, feel free to use this as your actual form:

Is your boss knowledgeable about the requirements for your position?	0	1	2	3	4	5
Do you receive feedback on the tasks performed; either correctly or incorrect?	0	1	2	3	4	5
Are decisions made promptly enough for you to have the materials necessary to complete your tasks?	0	1	2	3	4	5
Is your work space efficient for you to perform your tasks within reason?	0	1	2	3	4	5
Is your work space safe and cleared of possible hazards?	0	1	2	3	4	5
Do you feel as if you received proper training / orientation for the position?	0	1	2	3	4	5
Is there more training that you would like to have access to in relevance to your position?	0	1	2	3	4	5
Are you currently enrolled and utilizing the benefits offered by the company?	0	1	2	3	4	5
Are there more benefits that you would like to see offered by the company?	0	1	2	3	4	5
Do you feel as if you are able to use your skills for your position?	0	1	2	3	4	5
Overall satisfaction with your immediate boss?	0	1	2	3	4	5
Overall satisfaction with company benefits?	0	1	2	3	4	5
Overall satisfaction with company culture?	0	1	2	3	4	5
Overall satisfaction with your job?	0	1	2	3	4	5
What can we do to improve?	0	1	2	3	4	5
Cleanliness of the building (if outside company is responsible for cleaning)?	0	1	2	3	4	5
Quality of foods available in the lunch area?	0	1	2	3	4	5
Responsiveness of the HR Department?	0	1	2	3	4	5
Responsiveness of the IT Department?	0	1	2	3	4	5
Responsiveness of the Maintenance?	0	1	2	3	4	5
How likely are you to refer qualified candidates to work for this company?	0	1	2	3	4	5
Please share your thoughts on what we can do to improve your work life experience with us.:	0	1	2	3	4	5

My 11 Year-Old's Point of View on Filing Out A Job Application

I know what you're probably thinking, and no, he isn't in the job market. However, he is currently taking a Career Decisions course, which requires them to fill out a job application.

He really wasn't excited about filing out several pages of information about himself of course. However, after seeing this section of the application below.........

he said, "What in the heck does this have to do with anything?!?! It's none of their business." I tried to explain to him that many companies including federal agencies, collect this sort of information to make sure that they are being fair by recruiting and attracting candidates from different backgrounds. Sinking.... Plus, if a person files a complaint against that company for discrimination, that company will have proof that other candidates from various backgrounds have applied for the job as well. Sinking further.... 

His response, "So let me get this straight, people discriminate on purpose, but make up forms like this to prove that they really don't? This makes me feel weird, when will they make better applications?"

Which makes me wonder, how do you feel when you have to fill out one of these applications? What is the difference between including your picture on your resume and/or using social media, versus filling out one of these forms?

Let's be honest, we know who looks at these forms. They may come with a proliferated line, but who tears them off?

He noticed that there were a missing check boxes by saying, "I see the boxes for the other countries, but where is America? I'm confused, why aren't there more countries here? And not to seem as if I am blind to the racial issues around us. I actually teach my kids not to address people by the color of their skin. So his reaction was right on.

Continuing onto the disability section, he really couldn't believe that people could be turned down or called-in for an interview based upon of their physical and mental disabilities. He said, "So if I were blind, they would call me in for an interview just to prove that they are being fair?" I again, tried to explain that sometimes when a person is hired for a job, the employer has to accommodate in the best way possible, so the employee can perform his/her job.

What do we have to do as professionals to change the application process? Is there an alternative?

Set Up Your Internal Guidelines for Using Social Networking Sites - Qualify Candidates

So you've narrowed down your choices of job candidates, and you are ready to bring them in for an interview. Perhaps you have already started the verification process, starting with Google. Now this is a powerful tool that crawls for information across many many websites. So if you're not ready to use it with discretion, then don't do this! Step away from the internet!

Before you set out on this Googling adventure, you must first figure out what it is that you are looking for. What's your purpose? Do you want to disqualify or qualify these candidates for this position?

If you don't know the answer to these questions, then it's time for you to set up your own guidelines. Why? Because there is a strong possibility that you will spend a bunch of unwarranted time surfing without knowing where the brake is.

Ok so here we go:

1.Determine what you are looking for, such as to verifying education, experience, work history. Wondering around aimlessly and finding information that may not belong to them, could cause you to disqualify them for the wrong reason. So have a plan.

2. Decide which information is going to be considered relevant. Understand that you will view both their personal and professional histories, you can choose to give them an opportunity to list the sites that they currently use professionally in order to gather information that's relevant to the applied position.

3. Based on the information found, what will happen to that data? Will it be recorded including the source? You may beg to differ and say that you don't want to create a paper trail. But contrarily, you will need to get a paper trail started in the event that your company falls under an investigation for unfair hiring practices. And if you are one of the employers who offer feedback to the candidates who weren't selected, you would want to have legitimate information available for them.

4. If the candidate has several profiles, does the information match? If they listed a GED on their resume, but a PhD posted on their profile, then there may be a problem. A simple education verification will straighten this issue out. Just remember, you are  generally searching for accurate information on their profiles.

5. Will their personal profile outweigh their professional (more relevant) profile? If you knew this candidate used to live in Louisiana and you saw that their picture was tagged amongst a crowd of people at Mardi Gras (non flashing, with a Pepsi can in hand), would this be a negative impact on their ability to do their job? Instead of using pictures as ammunition, remember there may be more to the story than what the picture has shown.

6. Will there be a scoring system for the number of groups, profiles, blogs, and network strength? You could set up a simple sheet that rates their profile content, participation, and quality. Many candidates will have skills and knowledge well above the allowance of their previous positions. Therefore this candidate may be a great asset for your company.

7. What will be considered recent activities? For both negative and positive findings, you have to determine if 1 month or up to 10 years of history will be considered as applicable to the job in which they are applying.

8. How many resources and medias will be used in all to complete the checking process? Will you use the favorite 3 (LinkedIn, Twitter, Facebook), or will you search newspapers, magazines, and many other social sites? This will be an easy answer if the candidate has already provided their site addresses.

9. How much time are you going to dedicate per candidate? We know that the internet has an interesting way of making time disappear. Set your timer, after time has expired, move on to the next candidate.

Use these questions to establish your guidelines in writing and make sure that you follow them. Because you never know when you will be required to show proof of your screening processes and the basis of your hiring decisions.We never know if the law will make a shift in the near future to exclude the use of personal websites to make hiring and termination decisions. So it's important to cover your assets.

Any comments?

Using Social Media to Qualify Instead of Disqualify Candidates

As mentioned in an earlier post, Social Media sites should be used in the character reference portion of the background checking phase once you have narrowed down your top 10 or 3 candidates for the position. Avoid using these sites as the only verifying source for your candidate's skills, education and abilities. This would be a smart choice.

Don't Do This Yet

If you are still a little uncertain about using social media, then give yourself a little time to adjust, because at the present moment, you may not be ready. Keep in mind, checking out your candidates' social networking pages may not be for you if:

1. If you want to control what your employees do in their personal time outside the workplace.
2. If you have an excessive need to check their pages for updates and conversations. And seek out to follow their friends and their conversations.
3. If they are a fan of a particular group that you don't agree with. Particularly racial, sexual, political, theoretical, or religious groups.
4. If you are prone to discriminate based on marital status, sexual orientation, race, and religion etc.
5. If you quiver at the fact that you get a chance to see the candidate prior to the interview.

Once you overcome these 5 obstacles, you are well on your way to forming a more open minded approach to screening and qualifying candidates without the threat of being discriminative or judgmental.

Qualify Your Candidates

Should you find a candidate who has a social presence, understand that this is a great benefit that adds on to their overall portfolio. However, you may have other strong candidates who do not have on online presence. In this case you will have to use professional judgment in order to determine who will be the best fit for your organization. 

Here are some qualifying factors for your candidates who use social media:

1. They are knowledgeable enough about technology.
2. They are willing to learn new things and adapt to the current economy in order to survive.
3. They are competitive and realize what it takes to be recognized.
4. They are fearless enough to interact with other professionals.
5. They are outgoing enough to build their network and join groups.

All of these things listed are indeed character based reasons. Therefore, and I state my case, that social networking sites should be used for character referencing purposes. Not as the one and only reason to disqualify candidate. I will discuss later how to Set Up Your Internal Guidelines for Using Social Networking Sites-Qualify Candidates.

Any thoughts?

Longevity Doesn't Equal Contribution

Finding a candidate with some staying power is such an awesome thing. There are a lot of candidates out there who are willing to stick with a good employer, and there are others who are just looking to build their resume.

Though you may find candidates who have been with a company for several years. They may appear to have staying power, or they could have a bad case of the "Warm Body Syndrome". 

Before your recruiting campaign kicks off, look at your current employees to see what their track record has been and how much they are contributing to your business. Think about it:

• When was the last time your employees were evaluated for performance?
• When were they held accountable for the things they do?
• Does your company have an invisible grandfather clause?

Ask them for some feedback on how they enjoy their job and what could happen in order to make their job a little better. Besides there is always room for improvement. Some of your old timers may not like the fact that you are asking questions, however, it is critical to your bottom line. Be brave and just do it! You both will have a lot to gain from it.

The idea here is simply to slow down the hiring mistakes. You don't want a warm body migrating from another company, to sit in your chairs for another 15-20 years. It doesn't necessarily mean that an employee who has managed to stay under the radar for a long period of time without any spots, has the capability to make a contribution to their employer.

Here are some critical questions to ask your candidates:

1. When you participated in a team project, what position are you normally nominated for?
2. When was the last workshop / seminar you attended? Was it mandated or voluntary?
3. What are some of the goals that you foresee setting in this new role?
4. How would you like to grow with this company?
5. How do you stay on top of your field?

The goal here is to hire staff with some staying power, along with the ability to contribute and grow. The bottomline is you have a business to run. Though there is no such thing as a perfect person or candidate, you still should strive towards a contributor and steer away from the warm body.

Swiss Cheesed Candidate

Every cheese has a special taste and flavor which many will like, and some will disapprove. But is it necessary for the cheese to undergo a chewing session by the rat?

Going through an interview followed by a skills assessment is one thing. But undergoing a constant drilling session with a disapproving and doubtful person is another. The feeling of being picked apart by a hiring authority can be quite draining and very discouraging. 

Why are candidates made to feel worthless when they go into an organization seeking employment? The hiring authority should be aware of their attitude towards the candidates? Understandably so, they has alot work to do, and granted there is an overwhelming number of applicants out there to sort through. But keeping the needs of the organization in mind is critical.

What progress has been made if a candidate is treated poorly by a hiring party from an organization? Chances are, the candidates will go back and tell at least 10 other job seekers that the organization is bad news. It's foolish to think that it's ok to treat candidates with little dignity, putting them on the spot and making them fill out endless personality analysis questionaires, and everything shy of a blood sample. All of that, and they never get a single follow-up postcard or email stating a decision. Remember, the hiring process is also the place where an organization can brand themselves, for the good or for the bad.

Don't be the rat, who's primary job is eating away at and poking holes into the candidates. They have enough to deal with already than to have their time stolen and character attacked. When the economy does a 360, the rat will be starving for cheese, but the cheese will stand alone.

Unscheduled or Contract Employees

Recently I spoke with a small business owner who said that an auditor (perhaps accountant or IRS rep.), who advised her to not post a schedule for her employees. This is in effort to keep employees off the payroll, therefore curving her payroll tax liability amount.

CAUTION CAUTION CAUTION!!!!!

This is certainly a surefire way of having the IRS and DOL knocking at your door. Now I know there are alot of shortcuts and loopholes in the law, but what I'm about to say shouldn't be used as your only resource, but should be used to save your bottom for a little while and perhaps for years to come. If you have an establishment which requires constant staffing, that is, Monday through Friday and sometimes weekends; use a schedule.

If you don't have time to call-in your employees every single day; use a schedule. If you have more than 3 employees who you use on a daily basis; use a schedule. If you use them at least 3 days out of the work week; use a schedule. It's logical to just post a schedule for the employees whom you use on a regular basis.

Don't be mistaken or mislead, if you have a person whom you utilize their skills on a regular basis at your establishment; they are an employee. If you tell them when to show up, when to leave, and when they will be compensated; they are an employee. If you are providing benefits to them; they are an employee.

A "contract employee" or "independent contractor" means exactly what their titles say; they are under contract. So if you don't have a contract or written agreement in place for these fine individuals, they may as well be your employee.

It's imperative that the contractor or employee knows their status before they step foot into your establishment. This in turn will clear up alot of misunderstandings from occurring.

And remember, if someone offers you advice that sounds a little questionable, do your research.

Blind Employment Ads

With many avenues for advertising your vacancies available, such as the internet, local newspapers, job boards, and networking groups. You are sure to receive many inquiries and applicants.

Your main purpose is to fill that position, and your main objective is to find a quality / qualified candidate. You also would like to get your point across, precisely so there isn't any questions as to what the job will intel. Yes, all of this must be done in a few short sentences so your advertising budget doesn't explode.

Why spend all that time, money and effort into posting your positions, only to receive mediocre responses. You must ask yourself, why am I receiving such responses. Why didn't these candidates who claim that they are interested in working for my business, take the time to read the ad and respond appropriately. Well, the answer could more than likely be right at your finger tips.

The truth is, you didn't clarify the job and its requirements, and possibly the consequences of submitting incorrect information if the candidate chose to ignore the guidelines for your request. Also, if you didn't include an email, address, phone number or point of contact, it will lead to candidates having to hunt around for your information and in return, they will contact the wrong individuals within your organization for employment opportunities.

So save yourself a lot of grief, be clear precise and to the point. And all will live happily ever after.......